I am getting fed up with my singnet connection. I keep having the connection down problem for no reason. I'm using speechtouch modem which is hooked up to a linksys router. Apparently this seems to cause much issue as linksys is not supported by singnet. Alas, every times when my connection is down, I have no choice to call technical support line after attempt to resolve it myself. Guess what every time it will end up as an unhappy incident. When I request for technician to come to my place, it takes minimum a week to wait for their response if you are lucky. The normal waiting time is at least 2 weeks. Since I just renew my 2 years broadband contract, I am in the position to switch operator none changing new modem. I have deal with this 'noise' for long time.....So, that is saying satisfied customer will tell 2-3 people but unsatisfied customer will tell 8-10 people. I'm telling you next time when you choose your operator do consider carefully.